Frequently Asked Questions

On this page you can view answers to common questions about our site and courses. If you have suggestions for additional questions we could add to this page (and answer), please let us know through our Contact Us page.

  1. Are your courses accepted nationwide?

  2. How fast will I receive my card?

  3. Can I purchase more than one course?

  4. Do your courses include online training material?

  5. Can I take your courses for my initial certification?

  6. Can I take your courses if I have been certified in the past?

  7. Can I take your courses if my certification has expired?

  8. Do your courses make me use a login or password?

  9. How do I submit my answers for the exam?

  10. Is there a time limit for taking the exam?

  11. How quickly will my answers be graded?

  12. What happens if I don't pass the exam?

  13. Will I receive an AHA ACLS card after I pass the exam?

  14. How long will my certification be good for?

  15. What are your business hours?

  16. How do I contact you?

  17. What business name will show up on my credit card statement after I order?

  18. Do you guarantee your courses?

1. Are your courses accepted nationwide?

Yes, our courses are accepted throughout the US and internationally. Most of our customers are located within the United States, but we also have customers in Canada, the UK, Europe and South America.

2. How fast will I receive my card?

Right away! You will be able to download your instant provider card as soon as you pass your exam. Your hard copy card will be mailed within 1 business day after you pass your exam.

3. Can I purchase more than one course?

Yes, you can purchase up to 3 courses (1 for ACLS, 1 for PALS and 1 for BLS). Plus, you can save an extra 10% when you buy 2 courses and 15% when you buy 3!

4. Do your courses include online training material?

Yes, each course includes complete online training material so you won't need anything else to prepare for your exam. All training material is based on the new 2010 guidelines. For your convenience, our online training material is also available in PDF form so that you can study it from your computer or easily print it out and prepare away from the computer.

5. Can I take your courses for my initial certification?

Yes. Our certification courses are designed for medical professionals in need of initial certification. Each certification course includes complete online training material, online exam with instant grading, 3 free exam takes, instant provider card, hard copy provider card and free shipping for your hard copy provider card for customers in the United States.

6. Can I take your courses if I have been certified in the past?

Yes. Our recertification courses are designed for medical professionals who have already been certified in the past. Each recertification course includes complete online training material, online exam with instant grading, 3 free exam retakes, instant provider card, hard copy provider card and free shipping for your hard copy provider card for customers in the United States. Note that the online exam for recertification courses is shorter than the exam for corresponding certification courses.

7. Can I take your course(s) if my certification has expired?

Yes. You can take our recertification courses whether your previous certification is active or expired.

8. Do your courses make me use a login or password?

No, our online courses are designed to be as quick and convenient as possible so we do not use logins or passwords, which often cause problems for people depending on their computer/Internet setup and knowledge.

As soon as you purchase one of our courses you will be provided with access to the online training material and exam for the course so you can begin preparing right away. We will also send you an email with the training material and exam links in case you're not able to begin immediately. As soon as you pass the exam you will be able to download an instant provider card so you have immediate proof of certification 24/7/365. We will also mail out your hard copy card.

9. How do I submit my answers for the exam?

All exam questions are multiple choice, with one correct answer per question. Once you've selected all your answers on the exam page and submitted them, your answers will be graded automatically by our exam system. You will then be directed to an exam results page where you can see a list of any questions answered incorrectly and whether or not you passed the exam.

  • If you do not pass on your first attempt, you can review the questions you missed so you can study for them using the online training material and pass the exam on your next attempt.
  • If you do pass, then you will be able to immediately download an instant provider card so you have instant proof of certification. We will also mail out your hard copy provider card.

10. Is there a time limit for taking the exam?

No. You can spend as much time on the exam as you need. In fact, we encourage you to not rush through the exam too quickly, but to answer each question methodically and then double-check your answers.

11. How quickly will my answers be graded?

Your answers will be graded automatically as soon as they have been submitted.

12. What happens if I don't pass the exam?

If you do not pass on your first attempt, you can study for the questions you missed using the online training material and pass the exam on your next attempt. Each course includes 3 total attempts to pass your exam.

13. Will I receive an AHA ACLS card after I pass the exam?

No. The AHA does not currently endorse ANY online-only certification or recertification course. When you complete one of our online courses you will receive an ACLS card from Pacific Medical Training. In general, our online courses will work fine for you if your employer does not specifically mandate AHA certification. For your convenience, we offer a 6 month money back guarantee on all of our courses.

14. How long will my certification be good for?

Your certification will be good for 2 years from the date you passed the exam.

15. What are your business hours?

Monday through Friday 8AM to 5PM Pacific Time (PST).

16. How do I contact you?

See our Contact Us page for phone, email and mailing contact information.

17. What business name will show up on my credit card statement after I order?

Pacific Medical Training

18. Do you guarantee your courses?

Yes, we guarantee each of our courses for 6 full months from the original date of purchase.

Remind me to take my ACLS/BLS/PALS later

Pacific Medical Training Course Acceptance Chart

We provide online emergency education services to customers throughout the United States and internationally. Our courses are based on current AHA guidelines as documented in the official training manuals, and have been successfully used by thousands of individual and commercial/government customers for both certification and recertification.

For a complete list of US states and cities where our courses are accepted, plus basic local health statistics, see the chart below.

West Pacific Region
State Major Cities Average Life Expectancy National Health Ranking PMT Courses Accepted
Washington Seattle 79.65 years 15th
Oregon Portland 79.04 years 10th
California Los Angeles San Diego San Jose San Francisco Long Beach Fresno Sacramento Oakland 80.4 years
Alaska 78.3 years 50th
Hawaii Honolulu 81.48 years 4th
West Mountain Region
State Major Cities Average Life Expectancy National Health Ranking PMT Courses Accepted
Arizona Phoenix Mesa Tucson 79.92 years 29th
Colorado Denver Colorado Springs 79.92 years 32nd
Idaho   79.21 years 19th
Montana 78.35 years 25th
Nevada Las Vegas 77.59 years 42nd
New Mexico Albuquerque 78.21 years 34th
Utah 80.08 years 7th
Wyoming 77.61 years 21st
West North Central Region
State Major Cities Average Life Expectancy National Health Ranking PMT Courses Accepted
Iowa 79.68 years 5th
Kansas Kansas City 78.41 years 26th
Nebraska Omaha 79.18 years 16th
North Dakota 80.10 years 12th
Minnesota Minneapolis 80.85 years 6th
Missouri 77.44 years 33rd
South Dakota 79.85 years 23rd
East North Central Region
State Major Cities Average Life Expectancy National Health Ranking PMT Courses Accepted
Illinois Chicago 78.86 years 28th
Indiana Indianapolis 77.71 years 38th
Michigan Detroit 77.89 years 30th
Ohio Cleveland Columbus 77.52 years 36th
Wisconsin Milwaukee 79.32 years 13th
Middle Atlantic Region
State Major Cities Average Life Expectancy National Health Ranking PMT Courses Accepted
New Jersey 79.66 years 11th
New York New York City 80.36 years 18th
Pennsylvania Philadelphia 78.16 years 26th
New England Region
State Major Cities Average Life Expectancy National Health Ranking PMT Courses Accepted
Connecticut 80.18 years 21st
Maine 78.68 years 8th
Massachusetts Boston 80.10 years 5th
New Hampshire 79.90 years 2nd
Rhode Island 79.26 years 10th
Vermont 79.70 years 1st
West South Central Region
State Major Cities Average Life Expectancy National Health Ranking PMT Courses Accepted
Arkansas 76.09 years 47th
Louisiana New Orleans 75.39 years 49th
Oklahoma Tulsa Oklahoma City 75.60 years 3rd
Texas Houston Dallas El Paso San Antonio Arlington Austin Fort Worth 78.27 years 6th
East South Central Region
State Major Cities Average Life Expectancy National Health Ranking PMT Courses Accepted
Alabama 75.18 years 47th
Kentucky Louisville 76.19 years 43rd
Mississippi 74.81 years 50th
Tennessee Nashville Memphis 76.2 years 39th
South Atlantic Region
State Major Cities Average Life Expectancy National Health Ranking PMT Courses Accepted
Delaware 78.38 years 30th
Florida Miami Jacksonville 79.70 years 33rd
Georgia Atlanta 77.09 years 31st
Maryland Baltimore 78.09 years 22nd
North Carolina Charlotte 77.19 years 32nd
South Carolina 76.57 years 45th
Virginia Virginia Beach 78.53 years 20th
West Virgina 75.16 years 9th

Why Choose Our Courses

  1. 1 100% online courses
  2. 2 Free instant provider card
  3. 3 New AHA guidelines
  4. 4 Accepted nationwide
  5. 5 Free online training material
  6. 6 3 free exam takes
  7. 7 ACLS, PALS & BLS available
  8. 8 1 year free risk guarantee
  9. 9 Secure checkout process

Free Instant Provider Card

Download an instant provider card as soon as you pass your exam.

Get instant proof of your certification day or night, 24/7/365!

Print and use until your official hard copy card arrives by mail.

What's included with each course

  • Complete online training material
  • Online exam with 3 retakes
  • Instant provider card
  • Hard copy wallet provider card
  • Free shipping for hard copy card
  • Professional customer support
  • 1 year money back guarantee

Frequently Asked Questions

Are your courses accepted nationwide? Yes, our courses are accepted throughout the US and internationally.

How fast will I receive my card? Right away! You will be able to download your instant provider card as soon as you pass your exam. Your hard copy card will be mailed within 1 business day after you pass your exam.

Can I purchase more than one course? Yes, you can purchase up to 3 courses. Plus, you can save an extra 10% when you buy 2 courses and 15% when you buy 3!

Do your courses include online training material? Yes, each course includes complete online training material so you won’t need anything else to prepare for your exam. All training material is based on the new 2010 and 2011 guidelines.

Do you guarantee your courses? Yes, we guarantee each of our courses for 6 full months from the original date of purchase.